Privacy policy
Read the HP Helpline Tourism Privacy Policy to understand how personal information and customer data are collected, used, protected and handled when using our website, travel services and booking facilities.
HP Helpline Tourism (“HP Helpline Tourism”, “we”, “us” or “our”) is committed to respecting and protecting your privacy.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us through Facebook, Instagram or WhatsApp, respond to an advertisement, request tour information, or use our travel-related services.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
Contact information, including your name, mobile number, email address and social-media profile details.
Enquiry information, including destination preferences, travel dates, number of adults and children, budget, itinerary requirements and other travel-related details you choose to share.
Communications, including messages, comments, calls, WhatsApp conversations and correspondence with our team.
Booking information required to assist with quotations, reservations, payments or travel arrangements.
Technical and platform information made available through our website, Meta, Facebook, Instagram, WhatsApp and advertising platforms.
HOW WE USE YOUR INFORMATION
We may use your information to:
Respond to your enquiry and provide requested travel information.
Prepare itineraries, tour quotations and booking-related assistance.
Communicate regarding an enquiry, booking, payment or customer-support request.
Improve our services, customer experience, website and travel offerings.
Manage our official Facebook, Instagram and WhatsApp communication channels.
Protect our business, customers and platforms from fraud, spam, abuse or unauthorised activity.
MARKETING COMMUNICATIONS
Where permitted by applicable law and platform policies, we may send relevant travel offers or updates to people who have provided consent or initiated an enquiry.
You can opt out of WhatsApp marketing communications at any time by replying STOP. You may also contact us to withdraw your marketing consent.
WHEN WE MAY SHARE INFORMATION
We do not sell or rent your personal information.
We may share information only when reasonably necessary to:
Provide the travel service, quotation, reservation or booking you request.
Work with hotels, transport providers, destination-management companies or other travel partners involved in your requested service.
Use trusted business platforms and service providers, including Google, Meta, Facebook, Instagram and WhatsApp.
Protect the rights, safety and security of HP Helpline Tourism, our customers and others.
DATA SECURITY AND RETENTION
We use reasonable administrative and technical measures to protect personal information from unauthorised access, loss, misuse or disclosure.
Your information is retained only for as long as reasonably necessary to respond to your enquiry, provide requested services, maintain business records, resolve disputes.
No method of transmission or storage over the internet is completely secure. While we take reasonable precautions, absolute security cannot be guaranteed.
YOUR PRIVACY CHOICES
Subject to applicable law, you may request:
Access to personal information we hold about you.
Correction of inaccurate or incomplete information.
Withdrawal of marketing consent.
Deletion of personal information that is no longer required.
To make a privacy request, Email:
info@hphelplinetourism.com
For instructions on requesting deletion of your information,
Please Visit : Data Deletion
THIRD-PARTY WEBSITES AND PLATFORMS
Our website, advertisements or messages may contain links to third-party websites or platforms. Their privacy practices are governed by their own policies. We encourage you to review them before sharing information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
CONTACT US
HP Helpline Tourism
Office address
HP Helpline Tourism , 37A, Bentinck Street, 1st Floor,
Room No: 101, Kolkata - 700069,(আয়কর ভবনের পাশে)
Request a call back
+91 - 9830726776
+91 - 9830626770
+91 - 8585923080
Email us
info@hphelplinetourism.com
Do not take our word for it
Reviews from our travellers
Filmed on their trips, by the families who took them. Nothing here is scripted.
On the road with us
Happy customers
Photographs travellers sent back from their trips. Real families, real places — not a stock photo among them.
